If you have received damaged, defective, or incorrectly shipped merchandise, please contact email@example.com. We will gladly replace the incorrect, damaged, or defective merchandise within 45 days of the original purchase. We will re-ship your correct order upon receipt of the incorrect item(s).
Orders are shipped based on the availability and size of the item. Once your order is placed, it may take up to 7 days for your items to be shipped. After it ships, it may take 7-15 business days for your order to be delivered. We are currently working on reducing shipping times and appreciate your patience.
Your shipment may take a longer when going through customs, depending on your country’s policies. We do not control customs fees or policies and our shipping does not cover these fees.
You will receive a confirmation email after you have placed your order, and another when your order is sent out. Please ensure that you are entering your correct email address when ordering.
If you have any other questions please email firstname.lastname@example.org